Refund policy

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.

Eligibility for Refunds:

1. You can get a full refund for any reason before your items are shipped. (Only applied with goods which are in stock)

2. After your order is fulfilled, you cannot get a refund for no reason, you may get a full/partial refund for some reason. (Defective, damaged, wrong items etc.)

3. Preorder deposit only can get a refund within 3 days after purchase. After 3 days, the refunded amount can be issued as a gift card.

Refund Process:

1. Contact customer service: If you need a refund, please contact our customer service team immediately. You can communicate through the contact information provided on our website or send an email to our customer service email.

2. Provide order information: When contacting customer service, please provide your order number and reason for the refund. Our customer service team will process your request as quickly as possible and provide you with further guidance.

3. Processing Refunds: Once we confirm your refund request, the refund will be processed as soon as possible after the relevant information is received and verified. Refunds will be issued in the method you originally paid, and the money will be credited back to your account within a certain number of business days.

We hope to provide you with a more secure shopping experience through this refund policy and process. If you have any questions or comments about our products or services, please feel free to contact us. Thank you for choosing "fchf city", we look forward to providing you with excellent service!